This BALENCIAGA product is made of genuine leather. Changes in the surface condition due to normal use are unavoidable. There may be noticeable marks or unevenness, but this is a characteristic of the material and technique, not a defect.
To prevent color transfer, we recommend avoiding direct contact with clothing or items of contrasting colors.
If your product contains metal parts, avoid contact with liquids, harsh chemicals, and hard surfaces.
Please gently rub off dirt with a dry, soft cloth dyed with natural dyes. If liquid comes into contact, please pat it lightly and wipe it off immediately, then let it air dry. Do not use neutral chemicals or strong irritants. Additionally, do not wash it in a washing machine. It is recommended to have it cleaned by a professional cleaning service. This product should not be placed in high-temperature areas or exposed to direct sunlight for extended periods. After use, it is recommended to store it in the pouch and box to protect the product from light, dust, and moisture.
If the above handling instructions are not followed or if inappropriate use occurs, Balenciaga will not be held responsible. If you have any other questions or concerns, please feel free to contact Balenciaga's customer service.