About Personal Information

Handling of Personal Information

株式会社【colors】 (hereinafter referred to as "the Company") will conduct its business activities based on its management philosophy and self-established code of conduct in order to contribute to society, earn the trust of all customers, and meet the expectations placed on the Company. Personal information is an important asset entrusted to us by our customers that must be strictly managed, and is also an important asset for the Company as a source of new value creation.
The Company handles customers' personal information in accordance with the following basic policy.

Basic Policy

The Company complies with the Act on the Protection of Personal Information and other applicable laws, regulations, and standards. In addition, the Company will steadily implement and maintain the 【colors】 Personal Information Protection Program (hereinafter referred to as "the Company's regulations") and strive for continuous improvement.

The Company establishes a management system for the protection of personal information, makes the Company's regulations known to its officers and employees, and strives to ensure compliance with them.

The Company handles personal information within the scope of the purposes of use clearly indicated to customers. In addition, the Company will not disclose or provide personal information received from customers to any third party, except with the customer's consent or when there is a legitimate reason.

The Company strives to keep personal information accurate and up to date, and to prevent unauthorized access to, loss, destruction, alteration, leakage, and other incidents involving personal information.

The Company responds sincerely and promptly to inquiries regarding personal information and requests for disclosure and other actions from customers.

Purposes of Use of Personal Information

① Personal information concerning customers
1) Shipment of products
2) Sending information about products, services, and events
3) Responding to inquiries and consultations
4) Issuing warranty certificates and providing warranty services
5 ) Product development, conducting questionnaire surveys, and conducting monitoring programs
6 ) Business negotiations, meetings, and other discussions with customers

② The Company will not disclose or provide customers' personal information to any third party, except in the following cases:
1) When the customer has given consent
2) When required by law or regulation
3) When it is necessary to protect a person's life, body, or property and it is difficult to obtain the customer's consent
4) When the handling of personal information is outsourced to the extent necessary to achieve the purpose of use
5) When a business is transferred due to a merger, company split, business transfer, or other reason

Notwithstanding the above (1), the Company may provide the customer's address, name, telephone number, and other information to the relevant affiliated company or other entity when it determines that it is appropriate for the relevant affiliated company or distributor to respond to inquiries from the customer regarding products, repairs, or services.
In such cases, the customer may request that the Company stop providing personal information to the relevant affiliated company or other entity.
Procedures for Requests for Disclosure and Other Actions

The Company accepts the following requests concerning the customer's own personal information held by the Company:

1) Request for disclosure
2) Request for notification of the purpose of use
3) Request for correction
4) Request for addition
5) Request for deletion
6) Request for suspension of use or suspension of provision to third parties　　

Where to Submit Requests for Disclosure and Other Actions
For requests for disclosure and other actions, please enclose the required documents with the designated request form and send them by mail. When mailing the request form to the Company, please use a method that allows delivery to be verified, such as recorded delivery or simplified registered mail.
We would appreciate it if you could write "Personal Information Request Form Enclosed" in red on the envelope.

Other Matters

This "Personal Information Protection Policy" concerns the handling of personal information by 株式会社家悅 in Japan. It does not apply to the Company's domestic affiliated companies or overseas local corporations.
Please note that some of the services provided by the Company, including services on websites operated by the Company, may not be available if customers do not provide their personal information.
Customers under 16 years of age are requested to provide personal information after obtaining the consent of a parent or guardian.
The Company may revise this Personal Information Protection Policy in order to better protect customers' personal information or in response to changes in applicable laws and regulations.

Customers using free email services may contact us saying, "I placed an order or made an inquiry, but I haven't received an email." Free email services are email services provided free of charge, such as Hotmail, Yahoo! Mail, and goo Free Mail. In most cases, the inability to receive emails is caused by the settings of the free email service being used. If, despite placing an order, winning an auction, or making an inquiry, you do not receive a reply from the Company even after half an hour, please contact another mailbox of the Company and check the following settings on your computer.・Capacity of the incoming mailbox　・Receiving rejection (spam mail function)　・Email forwarding settings!
（Enacted: April 12, 2007）
（Revised: May 21, 2007）