Colors' Commitment to Safety and Security
At Colors, we provide attentive support from the time you place your order until after your items arrive, helping resolve any concerns or questions about online shopping so that you can shop with confidence and peace of mind.
For every customer,
A safe and secure shopping experience
Are you interested in a product, but
do you have any concerns or questions like these?
If your order does not arrive after payment
We generally ship orders within 6–13 days after confirming payment.
If, in the unlikely event, we are unable to ship your order within the expected period, we will award points based on the number of days delayed.
At our store, we take full responsibility from shipment to delivery so that you can shop with confidence.
Unlike malicious scam websites,we reliably deliver the products you ordered to you.
Please shop with confidence.
If part of your order has not arrived
If some items have not arrived after you receive a shipping completion notification, they may have been sent in multiple packages due to shipping arrangements.
If the remaining items have not arrived after a few days, please contact us.
For items whose shipment will be delayed, we will notify you again after shipment has been completed.
We take responsibility for the completeness and timely delivery of your purchased items.If any items are missing, we will take immediate action to ensure that the missing items are reshipped.We prioritize customer satisfaction and strive to provide high-quality services and products, making your shopping experience enjoyable and worry-free.
If your tracking number is not showing
Because orders are shipped from overseas, tracking information may not appear on the carrier's tracking service until the package arrives at Japanese customs.
If you cannot view the tracking information, please wait a while and check again.
After the shipping notification is sent, it may take some time for the tracking number to appear on the carrier's tracking service,It may take some time.
If you cannot view the tracking information, please wait a while and try again.
※If you have any concerns, please feel free to contact us at any time.
📩 customer@colorsshop.jp
📱 LINE ID：colorsshopjp
>>Package Delivery Tracking Number List
Coverage for Non-Delivery, Delivery Delays, and Defective Products
Whether you are choosing a product or after your purchase,
Enjoy a worry-free and secure shopping experience.
1. Your order does not arrive
Even though you have completed payment, a tracking number is not provided within the specified shipping period.
※Applications made within 10 days of the order date or payment date are not eligible for coverage.
2. Your order does not arrive by the expected date
Even though you have completed payment, your order has not arrived after the expected delivery date.
※This applies when the order has still not arrived even after 7 or more days have passed since the tracking number was provided.
3. Part of your order is missing
You have received the package, but some of the products you ordered were not included.
4. The delivered product is defective or damaged.
Even though you have completed payment, the delivered product is found to be defective or damaged.
※This applies when damage, malfunction, or other quality issues are confirmed upon delivery.
Cases Not Eligible for Coverage
If any of the following applies, the case will not be eligible for coverage.
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Once payment is completed (or confirmed）if this has not occurred and no actual monetary loss has been incurred
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if your order is canceled before payment is completedcanceledand no actual monetary loss has been incurred
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Productdiffers from the details stated in the descriptionif a product with no discrepancies arrives
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the product itselfhas no defects or flawsyour expectations
Compensation will be provided either in the form of colors points or a coupon.
Regarding the compensation method, we will assist you after confirming your preference.
If you prefer colors points: * They will be credited to your points account.
If you prefer a coupon: We will issue a coupon to your member account.
Please be sure to contact us within 10 days of receiving the product by email (📩 customer@colorsshop.jp / ⌈Notice List⌋ on the member page
If you notice any defect or problem with the product, please contact us as soon as possible.
Peace of mind, both before and after your purchase.
From the moment you choose a product to long after it arrives at your door.
We want every customer to enjoy a safe and comfortable shopping experience with confidence.
That is colors' wish.
Products We Offer
We provide high-quality products so that you can enjoy shopping safely and securely.
Payment
We accept credit cards, PayPay, and bank transfers, so you can pay with confidence.
Shipping
We will carefully support you from placing your order until you receive your product, so you can shop with confidence.
Reliable Support After Your Purchase
We offer a compensation service to cover issues such as products not arriving, shipping delays, and defective products.